Connection statuses | Prescient AI Docs

This page lists the statuses of a connection in Data Center. A channel has one status at a time, and the Status column of the Channels tab shows it. The Status filter lists only the statuses that the channels of the workspace have now.

Statuses

Status	Notes
Connected	The channel has a live connection.
Syncing	Shows after Sync now in the Manage menu of a hosted connect card. The status counts as a live connection.
Backfilling	Shows after Re-sync all history in the Manage menu of a hosted connect card. The status counts as a live connection.
Validating	The status counts as a live connection.
Needs attention	The connection stopped syncing. Point at the badge to see who must act.
Paused	Shows after Pause in the Manage menu of a hosted connect card. The status does not count as a live connection. To start the syncs again, an Admin selects Resume in the same menu.
Not connected	The channel is in your list and has no connection. The badge has a tooltip only when a setup did not finish.

Owner of the fix

Tooltip line	What it means
Action needed from you	You can fix the connection. The line below gives the fix.
We're looking into it	Prescient is checking the cause. The line below gives the detail. For a connection that stopped with no specific reason, the line says that Prescient contacts you if it needs something from you.

Alert in the setup dialog	What it means
This connection needs a fix	A red alert. The text below it gives the fix that you can make.
We're finishing this on our side	A neutral alert. It shows only for a Not connected channel whose setup waits on Prescient.

Rules

Subject	Rule
Who must act	The tooltip of a Needs attention badge starts with Action needed from you or We're looking into it.
Tooltip of a Not connected badge	A Not connected badge has a tooltip only when a setup did not finish. The first line reads Action needed from you when you can fix the setup, and We're looking into it when the setup waits on Prescient.
Alert in the setup dialog	The setup dialog shows This connection needs a fix when the fix is yours. It shows We're finishing this on our side only for a Not connected channel whose setup waits on Prescient. For a Needs attention channel with We're looking into it, the dialog shows no alert.
Live connection	Connected, Syncing, Validating, and Backfilling each count as a live connection. Needs attention, Paused, and Not connected do not.

Fix messages

The tooltip of the status badge shows one of these messages for a connection that needs attention. When the fix is yours, the setup dialog shows the same message.

Cause	Message
Needs attention	This connection stopped syncing and we're looking into why. We'll reach out if we need anything from you. Still here in a few days? Contact support@prescientai.com.
Lost access	We lost access to this account: its login expired or its permissions were removed. Reconnect it in Data Center to restore access.
Login or setup stopped	This connection needs you: its login or setup stopped working. Reconnect it in Data Center to get data flowing again.
Action before the next sync	This connection needs an action from you before it can sync again. Reconnect it in Data Center to restore access.
Lost authorization	This connection lost its authorization. Reconnect it in Data Center to restore access.
Stopped syncing	This connection stopped syncing. Reconnect it in Data Center to get data flowing again; if that doesn't fix it, contact support@prescientai.com.
Formula error in a sheet	Some rows in your sheet show a formula error (like #N/A) where the date should be. Fix those cells and it will sync on the next run.

The address in a message is the address that the product shows.

Data Center: the guides and the concepts of the product area.
Check status and data freshness: the steps to read a status.
Fix a channel that needs attention: the steps for each fix.
Data dates and freshness: why a status and a data date differ.