Account and settings reference
Sign-in and password rules
Reference for how long a sign-in code and a password link stay valid, what a password must contain, and the links on the sign-in page.
This page lists the rules, the links, and the messages of the sign-in page.
Codes and links
Section titled “Codes and links”| Subject | Rule |
|---|---|
| Sign-in code | 6 digits. The code expires 1 hour after the product sends it. |
| New sign-in code | The page where you type the code has no control that sends the code again. Select Use a different email and start again. |
| Page after Send code | The page where you type the code shows for each email that you type, for an email with an account and for an email with no account. The product sends a code only to an email that has an account. |
| Password link | The link expires about 1 hour after the product sends it. |
| Code after you set a password | You can still sign in with a sign-in code after you set a password. |
| Single sign-on | If your organization uses single sign-on, the sign-in page tells you to sign in through your identity provider. |
Password requirements
Section titled “Password requirements”| Subject | Requirement |
|---|---|
| Password length | 12 characters or more. |
| Password characters | 1 uppercase letter, 1 lowercase letter, and 1 number, or more of each. |
The Choose a password page states the requirements: Use at least 12 characters, with 1 uppercase letter, 1 lowercase letter, and 1 number.
The product has no password setting in Settings or Account. A password is set and reset only from the sign-in page.
Links on the sign-in page
Section titled “Links on the sign-in page”| Link | What it does |
|---|---|
| Use a different email | Loads the sign-in page again with an empty form. |
| Sign in with a password instead | Shows the email and password form. |
| Set or reset password | Shows the form that emails you a link to choose a password. |
| Sign in with a one-time code instead | Returns to the form that sends a sign-in code. |
| Sign in with a one-time code | Returns to the form that sends a sign-in code. This link is on the form that emails a password link. |
Messages
Section titled “Messages”| Message | When it shows |
|---|---|
| Email is required. | You did not type an email. |
| Password is required. | You did not type a password. |
| Password must be at least 12 characters. | The new password is too short. |
| Password must contain at least 1 uppercase letter, 1 lowercase letter, and 1 number. | The new password does not have each kind of character. |
| Passwords do not match. | New password and Confirm password are different. |
| Your password link expired. Request a new one to continue. | You opened a password link after it expired. |
| Your session expired. Request a new password link. | Your session ended before you saved the password. |
The page No organization access shows after the sign-in when the account is not a member of a workspace. See Workspaces and organizations.
Related
Section titled “Related”- Account and settings: the guides and the concepts of the product area.
- Sign in to Prescient AI: the steps to sign in with a code or a password.
- Single sign-on: the sign-in through an identity provider.