> ## Documentation index > Fetch the complete documentation index at: https://docs.prescientai.com/llms.txt > Use this file to discover all available pages before exploring further. Add `.md` to any page URL to get that page as Markdown. # Connection statuses > Reference for each status badge of a channel in Data Center, the two tooltip lines that say who must act, and the fix messages. This page lists the statuses of a connection in Data Center. A channel has one status at a time, and the **Status** column of the **Channels** tab shows it. The **Status** filter lists only the statuses that the channels of the workspace have now. ## Statuses | Status | Notes | | ------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Connected** | The channel has a live connection. | | **Syncing** | Shows after **Sync now** in the **Manage** menu of a hosted connect card. The status counts as a live connection. | | **Backfilling** | Shows after **Re-sync all history** in the **Manage** menu of a hosted connect card. The status counts as a live connection. | | **Validating** | The status counts as a live connection. | | **Needs attention** | The connection stopped syncing. Point at the badge to see who must act. | | **Paused** | Shows after **Pause** in the **Manage** menu of a hosted connect card. The status does not count as a live connection. To start the syncs again, an Admin selects **Resume** in the same menu. | | **Not connected** | The channel is in your list and has no connection. The badge has a tooltip only when a setup did not finish. | ## Owner of the fix | Tooltip line | What it means | | -------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Action needed from you** | You can fix the connection. The line below gives the fix. | | **We're looking into it** | Prescient is checking the cause. The line below gives the detail. For a connection that stopped with no specific reason, the line says that Prescient contacts you if it needs something from you. | | Alert in the setup dialog | What it means | | ------------------------------------ | ---------------------------------------------------------------------------------------------- | | **This connection needs a fix** | A red alert. The text below it gives the fix that you can make. | | **We're finishing this on our side** | A neutral alert. It shows only for a **Not connected** channel whose setup waits on Prescient. | ## Rules | Subject | Rule | | -------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Who must act | The tooltip of a **Needs attention** badge starts with **Action needed from you** or **We're looking into it**. | | Tooltip of a Not connected badge | A **Not connected** badge has a tooltip only when a setup did not finish. The first line reads **Action needed from you** when you can fix the setup, and **We're looking into it** when the setup waits on Prescient. | | Alert in the setup dialog | The setup dialog shows **This connection needs a fix** when the fix is yours. It shows **We're finishing this on our side** only for a **Not connected** channel whose setup waits on Prescient. For a **Needs attention** channel with **We're looking into it**, the dialog shows no alert. | | Live connection | **Connected**, **Syncing**, **Validating**, and **Backfilling** each count as a live connection. **Needs attention**, **Paused**, and **Not connected** do not. | ## Fix messages The tooltip of the status badge shows one of these messages for a connection that needs attention. When the fix is yours, the setup dialog shows the same message. | Cause | Message | | --------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Needs attention | This connection stopped syncing and we're looking into why. We'll reach out if we need anything from you. Still here in a few days? Contact . | | Lost access | We lost access to this account: its login expired or its permissions were removed. Reconnect it in Data Center to restore access. | | Login or setup stopped | This connection needs you: its login or setup stopped working. Reconnect it in Data Center to get data flowing again. | | Action before the next sync | This connection needs an action from you before it can sync again. Reconnect it in Data Center to restore access. | | Lost authorization | This connection lost its authorization. Reconnect it in Data Center to restore access. | | Stopped syncing | This connection stopped syncing. Reconnect it in Data Center to get data flowing again; if that doesn't fix it, contact . | | Formula error in a sheet | Some rows in your sheet show a formula error (like #N/A) where the date should be. Fix those cells and it will sync on the next run. | The address in a message is the address that the product shows. ## Related - [Data Center](https://docs.prescientai.com/data-center): the guides and the concepts of the product area. - [Check status and data freshness](https://docs.prescientai.com/data-center/check-status-and-data-freshness): the steps to read a status. - [Fix a channel that needs attention](https://docs.prescientai.com/data-center/fix-a-channel-that-needs-attention): the steps for each fix. - [Data dates and freshness](https://docs.prescientai.com/data-center/data-dates-and-freshness): why a status and a data date differ.