> ## Documentation index
> Fetch the complete documentation index at: https://docs.prescientai.com/llms.txt
> Use this file to discover all available pages before exploring further. Add `.md` to any page URL to get that page as Markdown.

# Manage billing

> Steps for an Admin to check the subscription status, open the billing portal to update a card, and get back in after a payment problem.

You manage the payment information and the subscription of your workspace in a billing portal. The **Billing** tab of the **Settings** page shows the status of the subscription and opens the portal. Only an Admin sees this tab.

## How do you open the billing portal?

1. Select the gear icon in the top bar, then select **Billing**.

2. Read the status badge. If the subscription has an amount, the tab also shows the amount for each month.

3. Select **Manage Stripe Billing**.

   The billing portal opens.

4. Make your changes in the portal.

## What do you do when a payment fails?

The product emails each Admin of the workspace. The subject is **Action needed: your Prescient AI payment failed**.

While the subscription is past due and the workspace still has access, each Admin also sees the banner **Your subscription is past due** at the top of the product.

1. Select **Go to billing settings** in the banner, or open the **Billing** tab.

2. Select **Manage Stripe Billing**.

3. Update the card in the portal.

## What do you do when the product areas are closed?

If the subscription no longer gives access, the product areas close and a page tells you why: **Your subscription has expired** or **Your free trial has ended**. **Settings** and **Account** stay open.

1. Select **Go to billing settings** on the page.

2. Select **Manage Stripe Billing** and add or update the payment information.

Both pages also tell you to reach out to your customer success manager. For the rules, see [Subscriptions and access](https://docs.prescientai.com/account/subscription-and-access).

> **Note:** If you are a Viewer, you do not see the **Billing** tab. Ask an Admin of your workspace to update the billing.